Return and Refund Policy

Return Eligibility

  • Return Window: 15 days from the date of receipt.
  • Condition: Items must be in new, unused condition with original tags and packaging intact.
  • Important: Unauthorized returns sent without prior notification will not be accepted.

How to Request a Return or Exchange

  1. Contact Us:
    • Email (Preferred): support@hobbiesco.com
    • Phone: +1 (888) 402-3281
    • Live Chat: Available on our website.
    • Chat Bot: 24/7 instant support.
  2. Provide the Following Details:
    • Order Number
    • Item(s) to Return or Exchange
    • Reason for Return
    • Preferred Resolution: Refund or Exchange
  3. Approval & Shipping Label: Once approved, we will provide a pre-paid return shipping label at no cost. All returns must be sent by mail using this label.

Order Cancellation Guidelines

Timing Status Action
Within 24 hours of purchase Not shipped Full refund available
Any time Already shipped Cannot cancel; must complete return process after delivery

Refund Timeline

  • Inspection: Returned items are inspected upon receipt.
  • Processing: Approved refunds are processed immediately after inspection.
  • Completion: Depending on your bank, it may take up to 1 business day for the refund to reflect in your account.
  • Notification: You will receive an email confirmation once your refund is processed.

Need Help?

If you do not receive your refund or exchange within the expected timeframe:

Customer Service Contact:

  • Company Name: Hobbies More LLC
  • Website Name: Hobbies & Co.
  • Address: 213 W 9th St, Wilmington, DE 19801, USA
  • Email: support@hobbiesco.com (Preferred method)
  • Phone: +1 (888) 402 3281
  • Business Hour: 9:00 am to 6:00 pm (EST)
  • Response Time: Within 1 Day.

Social Media: