Return Eligibility
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Return Window: 15 days from the date of receipt.
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Condition: Items must be in new, unused condition with original tags and packaging intact.
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Important: Unauthorized returns sent without prior notification will not be accepted.
How to Request a Return or Exchange
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Contact Us:
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Email (Preferred): support@hobbiesco.com
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Phone: +1 (888) 402-3281
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Live Chat: Available on our website.
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Chat Bot: 24/7 instant support.
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Provide the Following Details:
- Order Number
- Item(s) to Return or Exchange
- Reason for Return
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Preferred Resolution: Refund or Exchange
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Approval & Shipping Label: Once approved, we will provide a pre-paid return shipping label at no cost. All returns must be sent by mail using this label.
Order Cancellation Guidelines
Timing |
Status |
Action |
Within 24 hours of purchase |
Not shipped |
Full refund available |
Any time |
Already shipped |
Cannot cancel; must complete return process after delivery |
Refund Timeline
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Inspection: Returned items are inspected upon receipt.
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Processing: Approved refunds are processed immediately after inspection.
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Completion: Depending on your bank, it may take up to 1 business day for the refund to reflect in your account.
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Notification: You will receive an email confirmation once your refund is processed.
Need Help?
If you do not receive your refund or exchange within the expected timeframe:
Customer Service Contact:
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Company Name: Hobbies More LLC
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Website Name: Hobbies & Co.
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Address: 213 W 9th St, Wilmington, DE 19801, USA
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Email: support@hobbiesco.com (Preferred method)
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Phone: +1 (888) 402 3281
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Business Hour: 9:00 am to 6:00 pm (EST)
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Response Time: Within 1 Day.
Social Media: