Exchange Policy

At Hobbies & Co, we strive to provide a hassle-free shopping experience and are happy to accept exchanges or returns for both defective and non-defective products, provided they meet the following conditions:

Eligibility for Exchange or Return

Products must be in new, unused condition, with original tags, and in their original packaging.
You have 30 days from the date of receipt to initiate a return or exchange.
Custom products and gift cards cannot be returned.

How to Initiate an Exchange or Return

To initiate a return or exchange, please contact us using one of the following methods:

Email: support@hobbiesco.com (Preferred method)
Phone: +1 (888) 402 3281
Live Chat: Available on our website
Chat Bot: Available 24/7 for instant support

Please provide the following details when contacting us:

Your order number.
The item number(s) you wish to return or exchange.
The reason for the return.
Your preferred resolution: Exchange or Return.

Once your return is approved, we will send you a pre-paid return shipping label at no cost. All returns must be made by mail.

Refund Processing

Once we receive your returned item, refunds will be processed immediately.
Depending on your bank, it may take up to 5 business days for the refund to appear in your account.

Exchange Processing

For exchanges, once the returned item is received and inspected, the replacement product will be shipped out to you.
The exchange process is free of charge, and the new item will be shipped at no additional cost.
You will receive an email notification with tracking information for your exchanged item.