Exchange Policy

At Hobbies & Co, we strive to provide a hassle-free shopping experience and are happy to accept exchanges or returns for both defective and non-defective products, provided they meet the following conditions:

Eligibility for Exchange or Return

  • Products must be in new, unused condition, with original tags, and in their original packaging.
  • You have 180 days from the date of receipt to initiate a return or exchange.
  • Custom products and gift cards cannot be returned.

How to Initiate an Exchange or Return

To initiate a return or exchange, please contact us using one of the following methods:

Please provide the following details when contacting us:

  • Your order number.
  • The item number(s) you wish to return or exchange.
  • The reason for the return.
  • Your preferred resolution: Exchange or Return.

Once your return is approved, we will send you a pre-paid return shipping label at no cost. All returns must be made by mail.

Refund Processing

  • Once we receive your returned item, refunds will be processed immediately.
  • Depending on your bank, it may take up to 5 business days for the refund to appear in your account.

Exchange Processing

  • For exchanges, once the returned item is received and inspected, the replacement product will be shipped out to you.
  • The exchange process is free of charge, and the new item will be shipped at no additional cost.
  • You will receive an email notification with tracking information for your exchanged item.

    Customer Service Contact:

    • Company Name: Hobbies More LLC
    • Website Name: Hobbies & Co.
    • Address: 213 W 9th St, Wilmington, DE 19801, USA
    • Email: support@hobbiesco.com (Preferred method)
    • Phone: +1 (888) 402 3281
    • Business Hour: 9:00 am to 6:00 pm (EST)
    • Response Time: Within 1 Day.

    Social Media: